FAQs

Frequently Asked Questions About Our Pilgrim Services

  • Tours

  • What's the Difference Between a 'Standard Tour' and a 'VIP Tour'?

    When you book a tour, you can choose that tour to be either a Standard Tour, or a VIP Tour. The difference between the two is that with a VIP Tour, it is just your booking and the guide - no other bookings will be with you. The VIP Tour is therefore a Private Tour. Contrastingly, the Standard Tour means that your booking will be will other people who have also booked the same time-slot. If your group has more than 5 people in it, it is usually cheaper to book a VIP Tour to ensure you have a personal experience.

  • How does your pricing work?

    For a Standard Tour, there is a flat rate per person. For the VIP Private Tour however, the prices work on a sliding scale. A small number of people is more expensive than a Standard Tour, but the more people in your group, the lower the per person price becomes which often means that if your group is over 5 people, it is cheaper to book a VIP Tour than a Standard Tour.

  • What are your usual Standard Tour group sizes?

    We want you to have a fabulous tour. We are not like other companies who offer cheap prices but make you join a group size of 50 or more and herd you round like cattle! We are a company specialising in niche small group tours to ensure a personal experience. Our Standard Tour group sizes therefore seldom go over 10 people, with the average being around 7.

  • Do your customers Skip the Lines?

    Yes - where it is possible for a line to be skipped e.g. the Vatican Museums, then by booking with us, we also secure a skip the line voucher for you to skip the lengthy lines.

  • How do I book?

    We have an online booking system that enables you to book your desired tour through our secure website instantly using your credit/debit card. If you have particular requirements or requests however, you can also contact us through the Contact page and we can make bookings manually via email without any problem. Whatever you're most comfortable with.

  • Do you only offer religous tours for pilgrims?

    Although we specialise in Catholic pilgrim tours, we also offer mainstream tours if you wish. If you dont find what you're looking for, simply shoot us a message and we'll get back to you asap.

  • Do you have a Good Reputation?

    We have been operating for many years now and have hardly ever had an unsatisfied customer. This is reflected in our 5 Star Review Rating on TripAdvisor and the award of their Certificate of Excellence. We have also won numerous awards with the Luxury Travel Group publications and enjoy the reputation as the leading Catholic Tour Company in Rome.

  • Do your tours include hotel pickup and dropoff?

    All of our tours have a meeting point where the tour starts and also an end point that is usually different from the start point. Our tours do not cover your travel arrangements to reach the meeting point or get back to your accommodation from the end point. Nevertheless we do offer a hotel pickup & dropoff service in private transport as an optional extra (surcharge applies). We also offer airport transfers if you want to have the hassle and worry taken care of by us.

  • Pilgrimages

  • I am an individual - can i still book on one of your pilgrimages?

    The only pilgrimage that individuals can join is the Easter Holy Week Pilgrimage. All other pilgrimages are for groups over 8 persons only. However, dont be discouraged, many of the activities that we operate for pilgrimage groups are available as tours so you can in effect, formulate your own personal pilgrimage.

  • I want to organise a pilgrimage for my parish / organisation. How do I do it?

    No problem at all. You could visit our pilgrimages section to get an understanding of what's possible but if none of those pilgrimages take your fancy, just drop us a line and we can create a custom pilgrimage for you. In fact, this is how most of our pilgrimage groups formulate their itineries - we are extremely flexible and can suggest activities you may never have even thought of.

  • What is your policy regarding priests?

    If your group has no priest, then we can provide one to say daily Mass for you and be available to hear confessions. If however you are bringing your own priest with you, then you will be pleased to learn that one priest with every 20 paying pilgrims goes free!

  • How much is a pilgrimage?

    The answer to that question obviously depends on how many days pilgrimage you would like, what activities you would like to do on the pilgrimage and your group size. However we are very flexible and can formulate a quote for you within 48 hours of receiving a request. We also offer bolt-on extras to the pilgrimage so that you can choose what you actually have to pay for. You can either have an activity only pilgrimage, activities with meals, activities with accommmodation, or the whole lot - activities, meals and accommodation all included. This last option gives you total peace of mind.

  • Payments

  • What forms of payment do you accept?

    Our online booking system accepts all major credit and debit cards. It is powered by Stripe - the world's leading secure payment gateway. If you book with us directly however, we will send you an invoice that you can still pay online via the secure Stripe gateway. You can also pay by bank transfer but you may be charged by your own bank for such a service. We dont accept cash I'm afraid except in exceptional circumstances by prior arrangement.

  • Why did my credit card payment fail?

    These days, banks and credit card companies are hyper cautious about fraud and security. If the purchase appears unusual to the bank i.e. not part of your usual routine payments, then this may be a warning flag to them. Another warning flag is payments being made abroad. Sometimes therefore your own bank can decline your payment to ensure that your card has not been stolen. If your payment is declined, you should contact your bank and explain that you want to make that purchase and then the bank will authorise it for you.

  • What if I change my mind - can I get my money back?

    We offer a full money back guarantee providing that the tour date is more than 21 days away. This is because we have to book guides, transport and tickets as the date approaches so if you do need to cancel within 21 days then you will get all of your money back less any money we've already had to expend on your behalf. However, as per our cancellation policy, if you cancel with less than 3 days before the activity, there is no refund.

  • Guarantees

  • 1. INTIMATE - Small Groups Guaranteed

    We specialise in personal small group tours - we hate to see big groups of 50 or more tourists being herded around by some of our less scrupulous competitors. For that reason we guarantee that our standard tour size will never be over 15 and usually will be under 10 people.

  • 2. NO RISK - Satisfaction Guaranteed

    You literally have no risk. If you're not 100% satisfied, we will not only give you a full refund, but we'll also offer you a massive 50% discount off a future tour booking!

  • 3. FREE CANCELLATION - Over 30 Days Before!

    If, after purchasing our tour, you change your mind (for whatever reason) with more than 30 days before your booking date, we will give you a full refund - no questions asked. The only caveat is that we will have to keep any money we've already paid out on your behalf if it's less than 30 days.

  • 4. NO HIDDEN COSTS - Guaranteed

    The prices we list are our final price - there are no hidden costs. The price includes all tickets, guide fees, transport (where applicable), taxes and skip the line vouchers. You wont be asked for any more money.

  • Travel Agents

  • I'm a Travel Agent - can I earn commission?

    We do indeed offer a commission scheme for travel agents who would like to book their clients on our tours. However the amount of commission you receive will depend on the volume of customer per booking you refer. The more you book with us - the more you are rewarded. Please contact us for more information.

  • How does your Travel Agent Scheme Work?

    Simply go to our Travel Agents page and apply for your exclusive commission code. You can then enter this into the checkout system when making your bookings and your discount will automatically be deducted from your price. You are then free to sell the tour to your customer for either our RRP or any price you wish. No hassle - nice and simple, with realtime booking.

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